Privacy Policy

Privacy Policy of VillaBelleFleur.fr

Villa Belle Fleur is committed to protecting the privacy and personal information of its clients and users. This privacy policy aims to inform you about the types of data we collect, how we use, share, and protect them when you use our luxury accommodation services in the Queyras Valley.

By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this privacy policy.

Collection of Personal Information

We collect certain personal information when you book a stay at the Villa Belle Fleur. This information may include, but is not limited to:

  • Your name, first name, postal address, email address, and phone number.
  • Personal preferences such as special requests related to your stay.

Use of Personal Information

We use the personal information we collect for the following purposes:

  • Process your reservations and manage your stay.
  • Send you communications related to your stay, such as confirmations, reminders, and information on services.
  • Respond to your inquiries and provide customer service.
  • Improve our services, tailor our offers to your preferences, and personalize your experience.

How are personal data collected?

  • Means of collecting your data

As part of our relations, you may provide us with your personal data through various means, including on our website during your internet browsing, when making reservations, by filling out various collection forms, when subscribing to the newsletter, when creating an account, when submitting a job application, when posting comments on our social media pages, when establishing any contact with Villa Belle Fleur or when you provide us with your personal data in any other way.

  • IP address

The IP address is a series of numbers that is automatically assigned to your computer by your internet service provider at each connection. At each of your requests on the site, our servers record the trace of your visit. We collect IP addresses to analyze trends on the site. We do not transmit any information that allows us to identify you, which means your session will be recorded but remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in the event that we need to enforce the terms of use to protect our services, our customers, or in compliance with applicable laws.

Cookies

In order to constantly improve the quality of services offered on our website, Villa Belle Fleur may use 'cookies', text files used to identify your device when you connect to one of our services. The placement of a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows Villa Belle Fleur to collect information and personal data, according to the settings chosen for your device.

  • Types of cookies used :

Essential cookies for using the site. They allow you to use the main functionalities of the site, such as buying or booking services, for example. By disabling the use of cookies, you will no longer be able to benefit from these functionalities. The information stored cannot be used for commercial purposes.

Example:

  • Shopping Cart: Cookies can be used to store items added to a user's shopping cart. This allows the user to continue browsing the site, and even close and reopen the browser, without losing the items they had selected.

Site performance cookies.Performance cookies allow us to optimize our website and detect any technical issues you may encounter. They allow us to gather information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, and the number of clicks on an area of the site. The information stored cannot be used for commercial purposes.

Examples:

  • Site Optimization: Cookies can be used to collect data on how users interact with a site, allowing site owners to identify areas for improvement, optimize design, and ensure a better user experience.
  • Speed Optimization: Some cookies can store information about the user's connection and speed, allowing the site to load page elements more quickly during subsequent visits.

Feature cookies. These cookies allow the site to remember the choices you have made (such as your username, the chosen language, or the region you are in) and provide more precise and personalized features. These cookies can also be used to remember changes made by the user, such as text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be rendered anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookies on your device.

Advertising marketing cookies. These cookies collect information about your Internet browsing habits in order to offer you advertisements that are tailored to you and match your interests. They also help limit the number of times you see an ad and help us evaluate the effectiveness of our advertising campaigns. They are usually installed by advertising networks with the permission of the website operator. They remember visits made to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to features of the site provided by the partner company. Information is collected and shared with third parties to offer audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified through the data collected.

Some advertising organizations offer advertising preference tools that allow users to control the ads they see. For example, “Your Online Choices” or “AdChoices” offer options to manage advertising preferences and disable certain tracking cookies.

Cookies from third-party websites and social networks. Our website contains links and/or content referring to other sites and social networks, and we do not know what cookies are used by the latter. For more information, please refer to the information provided by these third-party sites and social networks about their own cookies.

Most web browsers offer options to manage cookies. Users can generally find them in the browser's privacy or security settings. Here's how they can proceed with some popular browsers:

  • Google Chrome : Users can access settings by clicking on the three vertical dots at the top right, then selecting 'Settings'. Under 'Privacy and security', they can click on 'Cookies and other site data' to control cookies.
  • Mozilla Firefox : Users can access the settings by clicking on the three horizontal lines in the top right corner, then selecting “Options”. Under “Privacy & Security”, they can manage cookies in the “Cookies and site data” section.
  • Microsoft Edge : Users can access the settings by clicking on the three horizontal dots at the top right, then selecting “Settings”. Under “Privacy, search, and services,” they can click on “Cookies and site data”.

Sharing of Personal Information

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. However, we may share your information in the following situations:

  • With third-party service providers (such as Airbnb, Booking ...) who help us manage our reservations and payment system.
  • To comply with legal obligations, respond to government requests, or protect our legal rights.
  • Payment Services: When you make transactions on our site, the information is processed by payment processing services such as PayPal, Stripe, or a bank. These partners secure your financial transactions and comply with current security standards.
  • Hosting Services (cf. mentions légales): We may share your personal information with third-party hosting providers who store and maintain our data on secure servers. This ensures the availability and performance of our site.
  • Messaging Services: When you sign up for our newsletter or agree to receive notifications, we may share your email address with third-party messaging services such as MailChimp or Mailjet for the distribution of our communications.
  • Web Analytics Services: We use third-party analytics services like Google Analytics to understand how users interact with our site. This allows us to improve the user experience and make informed decisions regarding our content and features.
  • Customer Support Services: If you contact our customer service, we may share the information you provide to us with customer support management platforms to offer you effective and personalized assistance.
  • Marketing Services: To improve our marketing and advertising, we may share information with third-party advertising platforms such as Facebook Ads or Google Ads. This helps us deliver more targeted and relevant ads.
  • Security Services: We may share data with third-party security service providers to protect our site and our users against potential threats, such as malicious activities or cyber attacks.
  • Delivery Services: If you make a purchase on our site, we may share your delivery information with third-party delivery services to get the products you ordered to you.

We want to emphasize that we only share your personal information with these third-party providers to the extent necessary to provide the aforementioned services. We take measures to ensure that these providers adhere to high standards of confidentiality and security and that they use your information only in accordance with our instructions.

Before sharing your personal information with third parties, we establish data processing agreements to ensure that your rights and data are protected. If you have any concerns or questions regarding our third-party sharing policy, please do not hesitate to contact us at the address provided on our website.

Data Security

We take appropriate security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

  • Data Encryption: Passwords are encrypted using advanced encryption protocols.
  • Regular Updates: We regularly keep our operating systems, software, and applications up to date to ensure that the latest security updates are applied, thereby reducing vulnerabilities.
  • Training in Security: All our employees and consultants are trained in best data security practices and how to recognize and address potential threats.
  • Regular Backups: We regularly perform backups of our data to ensure that we can restore information in the event of data loss due to technical failure or an attack.
  • Compliance with Security Standards: We comply with recognized industry security standards and data protection regulations, such as the RGPD (Règlement Général sur la Protection des Données).

Data Conservation

Personal Data collected will be retained throughout your stay as well as for a period of 10 years from the last voluntary and positive act on your part: either by clicking on a link in an email from Villa Belle Fleur or by a last purchase. However, Personal Data may be kept and archived for a longer period in order to comply with a legal obligation or for statistical purposes, in accordance with national and European regulations in force.

Your Rights

You have the right to access your personal information that we hold and to request their correction, deletion, or limitation of processing. You can also object to the processing of your information for direct marketing purposes.

  • Access to Data: You have the right to request information about the personal data we hold about you. If you wish to access this data, please contact us at bellefleur05@gmail.com
  • Correction and Update: If you find that the personal information we hold about you is incorrect or outdated, you have the right to request their correction or update. You can do so by contacting us at bellefleur05@gmail.com
  • Data Deletion: You have the right to request the deletion of your personal data if you believe it is no longer necessary for the purposes for which it was collected or if you withdraw your consent. To request the deletion of your data, please contact us at bellefleur05@gmail.com
  • Opposition to Processing: If you no longer wish for us to process your personal data, you have the right to object to the processing. Please contact us atbellefleur05@gmail.com to exercise this right.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. All changes will take effect as soon as they are published on our website.

If you have any questions regarding your data protection rights or if you wish to exercise any of these rights, please contact us at villa.bellefleur05@gmail.com We will strive to respond to your request within the legal timeframes.

By using our services, you agree to the terms of this privacy policy.