Privacy Policy

Privacy Policy of VillaBelleFleur.fr

Villa Belle Fleur is committed to protecting the privacy and personal information of its clients and users. This privacy policy aims to inform you about the types of data we collect, how we use, share, and protect it when you use our luxury accommodation services in the Queyras Valley.

By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this privacy policy.

Collection of Personal Information

We collect certain personal information when you book a stay at Villa Belle Fleur. This information may include, but is not limited to:

  • Your last name, first name, postal address, email address, and phone number.
  • Personal preferences such as special requests related to your stay.

Use of Personal Information

We use the personal information we collect for the following purposes:

  • Manage your bookings and manage your stay.
  • We will send you communications related to your stay, such as confirmations, reminders, and information about the services.
  • Answer your inquiries and provide customer service.
  • Improve our services, tailor our offers to your preferences and personalize your experience.

How is personal data collected?

  • Means of collecting your data

As part of our relationship, you may communicate your personal data to us through various means, notably on our website during your internet browsing, when making reservations, by filling out various data collection forms, when subscribing to the newsletter, when creating an account, when submitting an application, when posting comments on our social media pages, when establishing any contact with Villa Belle Fleur, or when transmitting your personal data to us in any other way.

  • IP Address

The IP address is a series of numbers that is automatically assigned to your computer by your internet service provider each time you connect. With each of your requests to the site, our servers log the trace of your visit. We collect IP addresses in order to analyze trends on the site. We do not transmit any information that could identify you, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in the event that we need to enforce the terms of use to protect our services, our clients, or in compliance with applicable laws.

Cookies

In order to constantly improve the quality of the services offered on our website, Villa Belle Fleur may use "cookies," text files used to identify your device when you connect to one of our services. The deposit of cookies or trackers on your device (computer, tablet, smartphone, etc.) allows Villa Belle Fleur to collect information and personal data, according to the settings chosen for your device.

  • Types of cookies used:

Essential cookies for using the site.They allow you to use the main features of the site, such as purchasing or booking services for example. By disabling the use of cookies, you will no longer be able to benefit from these features. The information stored cannot be used for commercial purposes.

Example :

  • Shopping Cart: Cookies may be used to store the items added to a user's shopping cart. This allows the user to continue browsing the site, even if they close and reopen the browser, without losing the items they had selected.

Site performance cookies.Performance cookies allow us to optimize our website and detect any technical issues you may encounter. They help us gather information on how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information collected cannot be used for commercial purposes.

Examples:

  • Site Optimization: Cookies can be used to collect data on how users interact with a site, allowing site owners to identify areas for improvement, optimize design, and ensure a better user experience.
  • Speed Optimization: Some cookies can store information about the user's connection and speed, allowing the site to load page elements faster during subsequent visits.

Functionality cookies.These cookies allow the site to remember the choices you have made (such as your username, the chosen language, or the region where you are located) and provide more precise and personalized features. These cookies may also be used to remember modifications made by the user, such as text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be anonymized and cannot track your browsing activity on other sites. By using our website, you consent to receiving this type of cookie on your device.

Advertising marketing cookies.These cookies collect information about your internet browsing habits in order to offer you advertisements that are tailored to you and match your interests. They also help limit the number of times you see an advertisement and assist us in evaluating the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the permission of the website operator. They remember the visits to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to features of the site provided by the partner company. The information is collected and shared with third parties to offer audience targeting and optimization solutions for advertisers and publishers. No personal data is collected, and an individual cannot be identified through the data collected.

Some advertising organizations offer advertising preference tools that allow users to control the ads they see. For example, "Your Online Choices" or "AdChoices" provide options to manage advertising preferences and deactivate certain tracking cookies.

Cookies from third-party websites and social networks.Our website contains links and/or content referring to other sites and social networks, and we do not know what cookies are used by these latter. To learn more, please consult the information provided by these third-party sites and social networks regarding their own cookies.

Most web browsers offer options to manage cookies. Users can generally find them in the privacy or security settings of the browser. Here’s how they can proceed with some popular browsers:

  • Google Chrome:Users can access the settings by clicking on the three vertical dots at the top right, then selecting “Settings.” Under “Privacy and security,” they can click on “Cookies and site data” to control the cookies.
  • Mozilla Firefox:Users can access the settings by clicking on the three horizontal lines at the top right, then selecting 'Options'. Under 'Privacy & Security', they can manage cookies in the 'Cookies and site data' section.
  • Microsoft Edge :Users can access the settings by clicking on the three horizontal dots in the top right corner, then selecting "Settings". Under "Privacy, search, and services," they can click on "Cookies and site data".

Sharing of Personal Information

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. However, we may share your information in the following situations:

  • With third-party service providers (such as Airbnb, Booking...) who help us manage our bookings and our payment system.
  • To comply with legal obligations, respond to government requests, or protect our legal rights.
  • Payment Services: When you make transactions on our site, the information is processed by payment processing services such as PayPal, Stripe, or a bank. These partners secure your financial transactions and comply with current security standards.
  • Hosting Services (see legal notices): We may share your personal information with third-party hosting providers who store and maintain our data on secure servers. This ensures the availability and performance of our site.
  • Messaging Services: When you sign up for our newsletter or agree to receive notifications, we may share your email address with third-party messaging services such as MailChimp or Mailjet for the distribution of our communications.
  • Web Analytics Services: We use third-party analytics services like Google Analytics to understand how users interact with our site. This allows us to improve the user experience and make informed decisions regarding our content and features.
  • Customer Support Services: If you contact our customer service, we may share the information you provide with customer support management platforms to offer you effective and personalized assistance.
  • Marketing Services: To improve our marketing and advertising, we may share information with third-party advertising platforms such as Facebook Ads or Google Ads. This helps us deliver more targeted and relevant ads.
  • Security Services: We may share data with third-party security service providers to protect our site and our users against potential threats, such as malicious activities or cyberattacks.
  • Delivery Services: If you make a purchase on our site, we may share your delivery information with third-party delivery services to get the products you ordered delivered to you.

We want to emphasize that we only share your personal information with these third-party providers to the extent necessary to deliver the aforementioned services. We take measures to ensure that these providers adhere to high standards of confidentiality and security and that they use your information only in accordance with our instructions.

Before sharing your personal information with third parties, we put in place data processing agreements to ensure that your rights and your data are protected. If you have any concerns or questions regarding our sharing policy with third parties, please do not hesitate to contact us at the address provided on our site.

Data Security

We take appropriate security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

  • Data Encryption: Passwords are encrypted using advanced encryption protocols.
  • Regular Updates: We regularly update our operating systems, software, and applications to ensure that the latest security updates are applied, thereby reducing vulnerabilities.
  • Security Training: All our employees and consultants are trained in the best data security practices and how to recognize and address potential threats.
  • Regular Backups: We regularly perform backups of our data to ensure that we can restore information in case of data loss due to a technical failure or an attack.
  • Compliance with Security Standards: We comply with recognized industry security standards and data protection regulations, such as the GDPR (General Data Protection Regulation).

Conservation des données

Les Données Personnelles collectées seront conservées durant tout votre séjour ainsi que pour une durée de 10 ans à compter du dernier acte volontaire et positif de votre part : soit par un clic sur un lien dans un e-mail de Villa Belle Fleur ou soit par un dernier achat. Toutefois, les Données Personnelles peuvent être conservées et archivées pour une durée plus longue au titre du respect d’une obligation légale ou à des fins statistiques, et ce conformément à la règlementation nationale et européenne en vigueur.

Vos Droits

Vous avez le droit d’accéder à vos informations personnelles que nous détenons et de demander leur correction, leur suppression ou leur limitation de traitement. Vous pouvez également vous opposer au traitement de vos informations à des fins de marketing direct.

  • Accès aux Données : Vous avez le droit de demander des informations sur les données personnelles que nous détenons à votre sujet. Si vous souhaitez accéder à ces données, veuillez nous contacter à bellefleur05@gmail.com
  • Correction et Mise à Jour : Si vous constatez que les informations personnelles que nous détenons à votre sujet sont incorrectes ou obsolètes, vous avez le droit de demander leur correction ou leur mise à jour. Vous pouvez le faire en nous contactant à bellefleur05@gmail.com
  • Suppression des Données : Vous avez le droit de demander la suppression de vos données personnelles si vous estimez qu’elles ne sont plus nécessaires aux fins pour lesquelles elles ont été collectées ou si vous retirez votre consentement. Pour demander la suppression de vos données, veuillez nous contacter à bellefleur05@gmail.com
  • Opposition au Traitement : Si vous ne souhaitez plus que nous traitions vos données personnelles, vous avez le droit de vous opposer au traitement. Veuillez nous contacter à bellefleur05@gmail.com pour exercer ce droit.

Modifications de la Politique de Confidentialité

Nous nous réservons le droit de modifier cette politique de confidentialité à tout moment. Toutes les modifications prendront effet dès leur publication sur notre site Web.

Si vous avez des questions concernant vos droits en matière de protection des données ou si vous souhaitez exercer l’un de ces droits, veuillez nous contacter à villa.bellefleur05@gmail.com. Nous nous efforcerons de répondre à votre demande dans les délais légaux.

En utilisant nos services, vous acceptez les termes de cette politique de confidentialité.