Privacy Policy of VillaBelleFleur.fr
Villa Belle Fleur is committed to protecting the privacy and personal information of its customers and users. This privacy policy aims to inform you about the types of data we collect, how we use, share, and protect them when you use our luxury accommodation services in the Queyras Valley.
By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this privacy policy.
Collection of Personal Information
We collect certain personal information when you book a stay at Villa Belle Fleur. This information may include, but is not limited to:
- Your name, first name, postal address, email address, and phone number.
- Personal preferences such as special requests related to your stay.
Use of Personal Information
We use the personal information we collect for the following purposes:
- Handle your reservations and manage your stay.
- Send you communications related to your stay, such as confirmations, reminders, and information about services.
- Respond to your inquiries and provide customer service.
- Improve our services, adapt our offers to your preferences and personalize your experience.
How are personal data collected?
- Means of collecting your data
As part of our relations, you may be required to provide us with your personal data by various means, including on our website during your internet browsing, when making reservations, by filling out various collection forms, when subscribing to the newsletter, when creating an account, when submitting an application, when posting comments on our social media pages, when establishing any contact with Villa Belle Fleur, or when you transmit your personal data to us in any other way.
- IP Address
The IP address is a series of numbers that is automatically assigned to your computer by your internet service provider at each connection. At each of your requests on the site, our servers record a trace of your visit. We collect IP addresses in order to analyze trends on the site. We do not transmit any information that allows you to be identified, which means that your session will be recorded but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in case we need to enforce the terms of use to protect our services, our customers, or in compliance with applicable laws.
Cookies
In order to constantly improve the quality of services offered on our website, Villa Belle Fleur may use "cookies," text files used to identify your terminal when you connect to one of our services. The placement of a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows Villa Belle Fleur to collect information and personal data, depending on the settings chosen for your device.
- Types of cookies used :
Essential cookies for the use of the site. They allow you to use the main features of the site, such as purchasing or booking services, for example. By disabling the use of cookies, you will no longer be able to benefit from these features. The stored information cannot be used for commercial purposes.
Example :
- Shopping Cart: Cookies can be used to store items added to a user's shopping cart. This allows the user to continue browsing the site, or even close and reopen the browser, without losing the items they had selected.
Site performance cookies. Performance cookies allow us to optimize our website and detect any technical issues you may encounter. They enable us to gather information on how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, and the number of clicks on an area of the site. The information stored cannot be used for commercial purposes.
Examples :
- Site Optimization: Cookies can be used to collect data on how users interact with a site, allowing site owners to identify areas for improvement, optimize design, and ensure a better user experience.
- Optimization of Speed: Some cookies can store information about the user's connection and speed, enabling the site to load page elements more quickly during subsequent visits.
Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, chosen language, or the region where you are located) and provide more precise and personal features. These cookies can also be used to remember changes made by the user, such as text size or font style. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.
Advertising marketing cookies. These cookies collect information about your Internet browsing habits to offer you advertisements that are tailored to you and correspond to your interests. They also help limit the number of times you see an advertisement and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the operator's permission of the website. They remember the visits made to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to site functionalities provided by the partner company. The information is collected and shared with third parties to offer audience targeting and optimization solutions for advertisers and publishers. No personal data is collected, and an individual cannot be identified via the collected data.
Some advertising organizations offer advertising preferences tools that allow users to control the ads they see. For example, "Your Online Choices" or "AdChoices" offer options for managing advertising preferences and disabling certain tracking cookies.
Cookies from third-party websites and social networks. Our website contains links and/or content referring to other sites and social networks, and we do not know what cookies are used by these third parties. For more information, please refer to the information provided by these third-party sites and social networks about their own cookies.
Most web browsers offer options to manage cookies. Users can generally find them in the browser's privacy or security settings. Here is how they can proceed with some popular browsers:
- Google Chrome: Users can access the settings by clicking on the three vertical dots at the top right, then selecting “Settings”. Under “Privacy and security,” they can click on “Cookies and other site data” to control cookies.
- Mozilla Firefox: Users can access the settings by clicking on the three horizontal lines at the top right, then selecting "Options." Under "Privacy & Security," they can manage cookies in the "Cookies and site data" section.
- Microsoft Edge : Users can access the settings by clicking on the three horizontal dots at the top right, then selecting "Settings". Under "Privacy, search, and services", they can click on "Cookies and site data".
Sharing of Personal Information
We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. However, we may share your information in the following situations:
- With third-party service providers (such as Airbnb, Booking …) who help us manage our reservations and payment system.
- To comply with legal obligations, respond to government requests or protect our legal rights.
- Payment Services: When you make transactions on our site, the information is processed by payment processing services such as PayPal, Stripe, or a bank. These partners secure your financial transactions and comply with current security standards.
- Hosting Services (cf. legal notices): We may share your personal information with third-party hosting providers who store and maintain our data on secure servers. This ensures the availability and performance of our site.
- Messaging Services: When you sign up for our newsletter or agree to receive notifications, we may share your email address with third-party messaging services such as MailChimp or Mailjet for the distribution of our communications.
- Web Analytics Services: We use third-party analytics services such as Google Analytics to understand how users interact with our site. This allows us to improve the user experience and make informed decisions regarding our content and features.
- Customer Support Services: If you contact our customer service, we may share the information you provide us with customer support management platforms to offer you effective and personalized assistance.
- Marketing Services: To improve our marketing and advertising, we may share information with third-party advertising platforms such as Facebook Ads or Google Ads. This helps us to deliver more targeted and relevant ads.
- Security Services: We can share data with third-party security service providers to protect our site and our users against potential threats, such as malicious activities or cyberattacks.
- Delivery Services: If you make a purchase on our site, we can share your delivery information with third-party delivery services to send you the products you have ordered.
We want to emphasize that we only share your personal information with these third-party providers to the extent necessary to provide the aforementioned services. We take steps to ensure that these providers adhere to high privacy and security standards and that they use your information solely in accordance with our instructions.
Before sharing your personal information with third parties, we put in place data processing agreements to ensure that your rights and data are protected. If you have concerns or questions regarding our third-party sharing policy, please do not hesitate to contact us at the address provided on our website.
Data Security
We take appropriate security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
- Data Encryption: Passwords are encrypted using advanced encryption protocols.
- Regular Updates: We regularly update our operating systems, software, and applications to ensure that the latest security patches are applied, thereby reducing vulnerabilities.
- Training in Security: All our employees and consultants are trained in best data security practices and how to recognize and address potential threats.
- Regular Backups: We regularly perform backups of our data to ensure that we can restore information in case of data loss due to a technical failure or an attack.
- Compliance with Security Standards: We comply with industry-recognized security standards and data protection regulations, such as the GDPR (Règlement Général sur la Protection des Données).
Data conservation
The Personal Data collected will be kept throughout your stay as well as for a period of 10 years from the last voluntary and positive act on your part: either by clicking on a link in an email from Villa Belle Fleur or by a last purchase. However, the Personal Data may be kept and archived for a longer period in order to comply with a legal obligation or for statistical purposes, in accordance with the national and European regulations in force.
Your Rights
You have the right to access your personal information that we hold and to request its correction, deletion, or restriction of processing. You may also object to the processing of your information for direct marketing purposes.
- Access to Data: You have the right to request information about the personal data we hold about you. If you wish to access this data, please contact us at bellefleur05@gmail.com
- Correction and Update: If you find that the personal information we hold about you is incorrect or outdated, you have the right to request its correction or update. You can do so by contacting us at bellefleur05@gmail.com
- Data Deletion: You have the right to request the deletion of your personal data if you believe they are no longer necessary for the purposes for which they were collected or if you withdraw your consent. To request the deletion of your data, please contact us bellefleur05@gmail.com
- Opposition to Processing: If you no longer wish for us to process your personal data, you have the right to object to the processing. Please contact us at bellefleur05@gmail.com to exercise this right.
Modifications of the Privacy Policy
We reserve the right to modify this privacy policy at any time. All changes will take effect upon their publication on our website.
If you have any questions regarding your data protection rights or if you wish to exercise one of these rights, please contact us at villa.bellefleur05@gmail.com. We will strive to respond to your request within the legal time limits.
By using our services, you accept the terms of this privacy policy.